Shipping, Exchanges & Returns

At MONÉ, every order is carefully prepared to ensure it reaches you in the best possible condition. We appreciate your patience while we process, pack and dispatch your order with the attention it deserves. Please review our shipping, order modification, cancellation, exchange and refund policies before placing your order.

Shipping Policy

• All orders are processed and shipped within 4–5 business days from the date of order confirmation, subject to the applicable order verification requirements.
• Delivery timelines may vary depending on your location. We aim to deliver orders within 10 days from the date of purchase, wherever feasible.
• Once your order has been shipped, you will receive a tracking link via email or SMS, where applicable, to monitor your shipment.
• While we strive to meet the estimated timelines, deliveries may occasionally be delayed due to unforeseen circumstances, including adverse weather, public holidays, logistics disruptions or remote delivery locations.
• For Cash on Delivery (COD) orders, processing and shipment will begin only after we receive the customer's explicit written confirmation of the order and shipping address through an accepted communication channel, such as WhatsApp, SMS or email.
• COD orders awaiting written confirmation will remain on hold and will not be processed or shipped until the required confirmation is received.

Order Modification

• Customers may request modifications to their order within 1 hour of placing the order by contacting our team via WhatsApp or phone at +91 72088 14173.
• Modification requests may include changes to the size, product selection, quantity, or shipping address, subject to feasibility and confirmation by our team.
• All modification requests must be communicated within 1 hour of order placement. Requests are not automatically approved and will be subject to our team's confirmation.
• Once 1 hour has elapsed from the time of order placement, no changes to the order details will be possible. This includes changes to the product, size, quantity, or shipping address. Customers are therefore advised to review all order details carefully before completing their purchase.

Order Cancellation

• Orders placed on MONÉ are generally non-cancellable once placed. We request customers to review their order details carefully before completing the purchase.
• Cancellation requests may be considered only in exceptional or severe circumstances and must be raised within 1 hour of placing the order.
• To request an exception, customers must contact our team via WhatsApp or phone at +91 72088 14173 within the 1-hour window.
• Cancellation requests are subject to review and approval by MONÉ. Submitting a request does not guarantee cancellation.
• After 1 hour from order placement, cancellation requests will not be accepted under our standard policy.
• Nothing in this policy limits any cancellation, refund or other rights that may be available to customers under applicable law.

Exchanges

We currently offer exchanges only under the following circumstances:

• Size Exchange: If you require a different size for the same product.
• Defective or Damaged Product: If you receive a product with a verified manufacturing defect or damage.

Exchange Conditions

• Exchange requests must be raised within 7 days of delivery.
• Products must be unused, unwashed and in their original condition, with all tags and packaging intact, except where the condition of a defective or damaged product makes this impossible.
• Exchanges are subject to product availability. If the requested size is unavailable, our support team will assist you with the available options.
• Exchanges are not applicable on products purchased during special promotional sales, including but not limited to BOGO (Buy 1 Get 1 Free) offers, clearance sales, and other special discount or promotional campaigns.
• Products that do not meet the applicable exchange conditions may not be eligible for exchange.
• Customers must contact our support team with their order details and relevant photographs, where applicable, to initiate an exchange request.

Returns & Refunds

• We generally do not accept returns or offer refunds for change of mind, personal preference, or incorrect product or size selection.
• Refunds may be considered in exceptional cases where an exchange cannot be fulfilled for a verified defective or damaged product, subject to review and approval by MONÉ.
• Where a refund is approved, the refund process and applicable timelines will be communicated to the customer.
• Nothing in this policy excludes any refund or other remedy required under applicable consumer protection laws.

Need Assistance?

If you have questions regarding your order, shipping, order modifications, cancellation requests or exchanges, please contact our team using the details below.

• Email: support@wearemone.in
• Phone / WhatsApp: +91 72088 14173

For order modifications or cancellation requests, please contact us within 1 hour of placing your order. Our support team will respond as quickly as possible during business hours.