Privacy Policy

Last Updated: 19 October 2026

Welcome to We Are Moné (MONÉ), available at www.wearemone.in. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and share your information when you visit our website, purchase our products, or interact with our brand.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, phone number, email address, billing address, shipping address, and contact details.
• Order and Payment Information: Products purchased, order history, transaction references, payment status, delivery details, returns, and refunds.
• Website Activity: Products viewed, items added to your cart, incomplete checkouts, browsing activity, preferences, and interactions with our website.
• Technical Information: IP address, browser type, device information, approximate location derived from technical data, cookies, and website usage data.
• Marketing Information: Communication preferences, campaign engagement, promotional responses, and consent or opt-out records, where applicable.
• Customer Communications: Information shared through contact forms, email, WhatsApp, social media, or customer support interactions.

We collect information when you place an order, enter your contact details, subscribe to updates, fill out a form, participate in a promotion, contact us, or otherwise interact with our website.

2. How We Use Your Information

We may use your information for the following purposes:

• To process, confirm, fulfil, and deliver orders.
• To process payments, refunds, returns, and exchanges.
• To provide customer service and respond to enquiries.
• To send order confirmations, invoices, payment updates, shipping notifications, and delivery updates.
• To send marketing communications about new products, collections, offers, discounts, sales, and promotions, where permitted by applicable law.
• To send cart reminders, incomplete checkout reminders, and relevant product recommendations, where permitted.
• To personalise shopping experiences and improve our products, website, and services.
• To analyse website traffic, customer preferences, sales, and campaign performance.
• To measure advertising effectiveness and conduct remarketing or audience targeting, subject to applicable consent requirements.
• To prevent fraud, maintain website security, and comply with legal obligations.

3. Phone Numbers, Email Addresses and Marketing Communications

When you provide your phone number or email address on our website, including during checkout, registration, contact forms, newsletter subscriptions, promotions, or other interactions, we may use these details for purposes consistent with the information provided to you and applicable law.

Depending on the context in which your details were collected, your preferences, and the permissions obtained where required, communications may include:

• Transactional and Service Communications: Order confirmations, payment acknowledgements, invoices, shipping updates, delivery notifications, refund updates, and customer support responses.
• Marketing Communications: Promotional offers, discount codes, new arrivals, product launches, sales, collection announcements, and personalised recommendations.
• Shopping Reminders: Abandoned-cart messages, incomplete checkout reminders, and follow-ups about products you considered purchasing, where permitted.
• Customer Engagement: Feedback requests, product reviews, surveys, and loyalty-related updates.

We may communicate through email, SMS, WhatsApp, telephone, or other available channels, subject to applicable law, platform policies, and any consent or preference requirements.

Providing a phone number or email address for order fulfilment does not automatically constitute consent to all promotional communications. Where separate consent or permission is required, we will obtain or rely on the appropriate permission before sending those communications.

You may opt out of marketing communications at any time through an available unsubscribe facility, an applicable opt-out instruction, or by contacting us at support@wearemone.in. Opting out of marketing will not prevent essential transactional or service-related communications where necessary.

4. Cookies, Analytics and Advertising

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to maintain website functionality, remember preferences, understand browsing behaviour, measure conversions, improve our services, and evaluate advertising performance.

Where applicable, we may work with advertising and analytics providers, including Google and Meta, to measure campaign effectiveness, deliver relevant advertisements, and create or match advertising audiences.

These providers may process information under their respective privacy policies and applicable requirements. You can manage cookies through your browser settings and available consent controls. Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.

5. Sharing Your Information

We do not sell your personal information as a standalone product. We may share relevant information with third parties when reasonably necessary to operate our business, including:

• Payment gateways and payment service providers.
• Courier, shipping, and logistics partners.
• Website hosting and technical service providers.
• Email, SMS, WhatsApp, and customer communication platforms.
• Analytics, advertising, and marketing service providers.
• Customer support and business operations providers.
• Government authorities, regulators, courts, or law enforcement agencies where required by law.

We seek to limit information shared with service providers to what is reasonably necessary for the relevant purpose and use appropriate safeguards where applicable.

6. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, maintain transaction records, resolve disputes, and comply with applicable legal requirements.

7. Your Privacy Rights and Choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing is based on consent and exercise other applicable privacy rights.

You can opt out of promotional communications at any time. To submit a privacy request, withdraw consent, or raise a concern about the handling of your information, please email support@wearemone.in.

We may retain certain information where necessary to complete transactions, meet legal obligations, prevent fraud, or resolve disputes.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the independent privacy practices or content of those third parties. We encourage you to review their privacy policies before sharing information directly with them.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law. Where required, we will take appropriate steps to address the collection or processing of such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, services, or applicable laws. Updates will be published on this page with a revised last-updated date.

11. Contact Us

For questions, privacy requests, or concerns regarding this Privacy Policy, please contact us at:

Brand: We Are Moné (MONÉ)
Website: www.wearemone.in
Email: support@wearemone.in